At Ostex Eats, we prioritize the efficiency of our local kitchens and the commitment of our delivery partners. Because we deal with perishable food items and fixed subscription services, the following rules apply:

• For Customers: Once an order is placed and accepted by a restaurant, it cannot be canceled. As food preparation begins immediately to ensure freshness, all sales are final and non-refundable.

• For Restaurants: You may cancel a subscription at any time through your account settings to prevent future billing. However, per our No-Refund Policy, no refunds or credits will be issued for the remaining days of your current billing cycle.

• Order Rejection: If a restaurant is unable to fulfill an order due to being out of stock or over capacity, they must notify the customer immediately via our Chatting System.

• Failure to Collect: If a customer is not present at the delivery location or is unreachable via phone at the time of arrival, the order will be marked as completed, and no refund will be issued.