All transactions on the Ostex Eats platform are final. Due to the nature of our business involving perishable food items and immediate digital service access, we do not offer cash refunds under any circumstances.
Perishable Goods: Since food is prepared fresh to order, cancellations or refunds are not permitted once a restaurant has accepted the order.
Quality Issues: Any concerns regarding food quality, taste, or temperature must be addressed directly with the Restaurant. Ostex Eats does not issue refunds for subjective dissatisfaction.
Delivery Failure: If an order cannot be delivered due to an incorrect address provided by the customer or the customer being unreachable, the full order amount remains payable.
System Adjustments: In rare cases of technical errors, we may, at our sole discretion, issue Ostex Wallet Credits for future use rather than a cash refund.
Subscription Fees: All subscription plan payments (Starter, Growth, Elite) are non-refundable.
Partial Cycles: If you choose to cancel your subscription or your account is suspended for a policy violation, no refunds will be issued for the remaining days of the billing cycle.
Order Limits: No refunds or credits are provided for unused order or product listing limits at the end of a month.
Onboarding Fees: Any administrative or platform access fees paid during account activation are non-refundable.
Account Termination: If an account is blocked due to a breach of our Security or Conduct policies, any pending administrative fees are forfeited.
If a Restaurant is unable to fulfill an order (e.g., out of stock), the transaction will be canceled. In such cases, the amount will be returned to the user's Ostex Wallet as a digital credit.
